All sales are final once they are placed (regardless if it has shipped or not) and no refunds or exchanges will be issued. Devious Customs does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.
Please note the following exceptions to our return and exchange policy:
- Defective products are eligible for exchange only with approval from Devious Customs.
- At our discretion, we may allow a return with a non negotiable 30% restocking fee.
To initiate an exchange, please complete the following steps:
- Gather your order documents such as email confirmation with order number.
- Send an email to shipping@deviouscustoms.com with the following information
- Name
- Order number
- Item you would like to exchange
- Photos of defective or damaged products
- Name
- You will receive a reply with further instructions
Additional Information:
- How long it takes to receive your refund, replacement product, or store credit
- It generally takes about 3 days for us to respond to your request.
- The timeline for a replacement product, if approved, depends on the product production schedule and could take up to several weeks.
- Replacement product will not be shipped until the original product ordered is received or a tracking number is provided.
- The timeline for a replacement product, if approved, depends on the product production schedule and could take up to several weeks.
- Any approved exchange will be returned shipped with a Devious Customs issued call tag.
- For more questions, call (951) 359-9666 or email shipping@deviouscustoms.com